PRIVACY POLICY

Austin Handcrafted LLC ("we," "us," "our") is based in Austin, Texas, and operates the website austinhandcrafted.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, make a purchase, or interact with us. By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("personal information") when you interact with our Site. Categories include:

• Contact & identity data: name, email address, shipping address, billing address, phone number.
• Order & transaction data: products purchased, payment method details (processed by our third‑party payment processors), shipping preferences, order history.
• Account data: if you create an account, we store your login credentials and saved preferences.
• Customer support data: information you provide when you contact us (email, chat, phone).
• Usage & device data: IP address, browser type, operating system, referring URLs, pages viewed, and other browsing activity collected via cookies and similar technologies.

2. How We Collect Information

We collect information directly from you when you:

• Place an order or create an account.
• Sign up for our email list, promotions, or newsletters.
• Contact customer support or submit feedback.
• Interact with our Site through cookies and analytics tools (e.g., Shopify analytics, Google Analytics).

3. How We Use Your Information

We use your personal information for the following business purposes:

• Process and fulfill your orders (including payment processing, shipping, and returns).
• Communicate with you about your order, account, or customer service requests.
• Send you marketing emails, promotions, or surveys (you may opt out at any time).
• Improve our Site, products, and customer experience.
• Prevent fraud, unauthorized transactions, and other liability.
• Comply with legal obligations (e.g., tax, record‑keeping, or subpoena compliance).

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers: payment processors (e.g., Shopify Payments, Stripe, PayPal), shipping carriers (USPS, UPS, FedEx), email marketing platforms (e.g., Klaviyo, Mailchimp), and IT/analytics providers. These parties are contractually bound to use your data only for the services they perform for us.
• Legal compliance & protection: when required by law, court order, or government regulation, or to protect our rights, property, or safety (or that of our customers).
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies – Your Consent Choices

Our Site uses cookies, pixels, and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Site to function (e.g., shopping cart, checkout). These cannot be disabled.
• Analytics/Performance Cookies: Help us understand how visitors use our Site (e.g., Shopify analytics, Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Targeting/Marketing Cookies: Used by our email marketing platform (e.g., Klaviyo) and any advertising partners to deliver relevant offers.

Cookie Consent Banner: When you first visit our Site, a cookie consent banner will appear asking for your permission to set non‑essential cookies (analytics, functional, and marketing). You may accept all, reject non‑essential, or customize your preferences. You can change your cookie settings at any time by clicking the "Cookie Preferences" link in our footer.

Opt‑Out Mechanisms:

• Browser settings: Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies may break Site functionality.
• Google Analytics opt‑out: You can install the Google Analytics Opt‑out Browser Add‑on.
• Email marketing opt‑out: Every marketing email we send contains an "unsubscribe" link. You may also email Hello@AustinHandcrafted.com to request removal from our marketing list.

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal obligations (e.g., tax records for 7 years), resolve disputes, and enforce agreements. After that, we securely delete or anonymize your data.

7. Your Privacy Rights (U.S. State Laws)

Depending on your state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have certain rights regarding your personal information, including:

• Right to Know: request details about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: request that we delete your personal information, subject to exceptions (e.g., completing a transaction, legal compliance).
• Right to Opt Out of Sale/Sharing: We do not sell your personal information, so no opt‑out is required.
• Right to Correct: request that we correct inaccurate personal information.
• Right to Non‑Discrimination: we will not discriminate against you for exercising any of these rights.

To exercise your rights, please contact us using the information in Section 10. We will respond within the time period required by law (typically 45 days). We may need to verify your identity before processing your request.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, California law grants you additional rights, including the right to request that we disclose what personal information we collect, use, and disclose. We do not sell your personal information as defined under California law. California residents may also request information about the disclosure of personal information to third parties for direct marketing purposes; we do not share your information for such purposes.

9. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

10. Contact Information

If you have questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact us at:

Email: Hello@AustinHandcrafted.com
Postal address: Austin Handcrafted LLC, Austin, Texas (for correspondence, please use email first).